Setting up and managing your Blackmores subscription
1. How do I set up a subscription’?
Visit the Blackmores website
www.blackmores.com.au and either log in create a new account by signing up as a new member, it only takes 5 minutes. Add your preferred products to the shopping cart and just before you complete payment, a Blackmores Subscribe option will be presented. Tick the box if you want to set up a subscription and select the number of weeks you want between deliveries. Your selection can be 4, 6, 8 or 10 weeks and the next delivery date will be displayed.
2. Why do you need my personal data?I
In order to process your order we need to collect some of your personal information such as your name, email, shipping address and payment details. To review our full Privacy Policy please go
here
3. I do not have a Blackmores account can I still order?
No. You need to create a new Blackmores account. It’s easy and it’ll only take 5 minutes.
4. I have forgotten my account name and/or password. What do I do?
Please go to forgot my password and we’ll email you a new password to the email we have on file for your account. Please follow the link in order to set up a new password. Please be safe and do not share your login details or re-use other passwords for other sites.
5. How much does it cost to join?
Nothing, zero, zilch, nada. Blackmores Subscribe is a free service for Blackmores members to help you stay in the path to better health and wellbeing, naturally.
Subscriptions
1. I have a voucher code. How do I use it?
Voucher codes can not be used on Blackmores Subscribe. We offer 30% off Blackmores + PAW by Blackmores products on Blackmores Subscribe and 20% off our Infant Formula range. Voucher codes can be applied to one-off purchase in the cart. Total amount due will be clearly spelt out before you commit to order from the Blackmores website.
Please note that when you set up your repeating order the discount will be applicable to the first and ongoing orders even if you decide to pause. When you resume your service the same discount will apply as per your initial order. You won’t lose the discount.
2. How do I view or edit my details?
Please login to your Blackmores account in the top right hand side corner of the page and go to Profile.
3. Can I pause a subscription
Yes. Login to your Blackmores account located in the top, right hand side corner of the page and select Subscription Plans from the drop down menu. Please note that when you set up your repeating order the discount will be applicable to the first and ongoing orders even if you decide to pause. When you resume your service the same discount will apply as per your initial order. You won’t lose your initial discount when you pause an order.
4. Can I add items or make changes to an order?
No. We want to get your items delivered to you pronto, therefore orders begin processing as soon as they are submitted it is not possible to make any changes or additions to the order.
5. What happens if my subscription is out of stock?
Oh no! We will make sure this hardly ever happens. When it happens we’ll email you and will let you know when the product is back in stock. If you want to continue with the delivery please login to your account, select your subscription and press resume. However, if you have made alternative arrangements and prefer not to have the next order processed please login to your account, open up your subscription and edit the next delivery date to suit you.
6. Do you accept back orders for out of stock products?
No, we currently do not have a back order system in place. If an item is out of stock, it will be displayed as unavailable on the website and vice versa if the product has become available you’ll be able to add it to the cart by selecting subscribe.
7. Can I place an order over the phone?
No. We currently do not accept orders over the phone. If you need assistance completing your order please email
onlinesales@blackmores.com.au or contact Blackmores Advisory Service 1800 803 760 (within Australia) for health or product advice.
8. How can I see my subscription history?
Login to your Blackmores account and go to Blackmores Subscribe from the My Shopping menu.
9. What are the expiry dates on the products sold?
The products sold on Blackmores.com.au have expiry dates of between 6 months to 3 years to give you a suitable amount of time to use them.
10.Is there a minimum subscription period?
No. You can pause your delivery at any time. Please be sure to login to your account and pause your service at least 3 days prior to your next delivery to ensure your order is not processed. When you have paused your service successfully you will see an on-screen confirmation.
Please consult your healthcare professional before long term use of these supplements. Before placing your order please confirm that you have considered if this product is appropriate for your condition.
Payment
1. What forms of payment do you accept?
We accept Visa, MasterCard or PayPal. Please have your PayPal login handy to complete your order.
2. How do I apply a voucher?
Enter the voucher code you have been provided during checkout. Please enter the voucher code exactly as it has been provided to you otherwise it will not work and the discount will not be applied.
3. How do I pay for a subscription’?
When you set up a new subscription you will be charged for the initial order which will be shipped as per our standard shipping terms. During checkout you will be notified of your next processing date and your nominated bank account will be debited in accordance with our Terms of Purchase.
4. What if there is a problem with my bank account?
If there is a problem with your nominated bank account and payment cannot be processed, we will email you alerting you of the problem and your subscription will be paused. You may need to speak to your bank to find out more details about the failed transaction.
When things have been resolved with your account, or if you wish to add or select a different payment method, please login into your account and update your payment details as necessary.
Be sure to go into your subscription and edit your new desired process date and hit the resume button. We will process your order in accordance with our terms of purchase. You will receive an email when your order has been processed and the goods are ready to be shipped to you.
5. Are there any hidden fees?
No. When you set up a subscription you will be made aware of the product charges plus the relevant shipping fees if applicable.
6. I can’t remember my PayPal account details. What do I do?
You need to get in touch with PayPal to get access to your account and banking rel="noopener noreferrer" details. Please visit
https://www.paypal.com/selfhelp/home if you need assistance with your PayPal login details,otherwise you can continue with your purchase using your credit or debit card.
Shipping
1. How are orders shipped?
All orders, both within Australia and international deliveries, will be delivered by Australia Post. Orders will be shipped within one working day (Monday-Friday). Once your order has shipped, you will receive an email from Australia Post with a tracking number. You can use this number to track your order on the Australia Post Website.
2. What are your domestic shipping options and costs?
Free Shipping will be applied for Australia and New Zealand subscription orders. Standard shipping fees apply for orders outside of Australia and New Zealand.
Standard Shipping: Most orders are delivered within 1-8 working days from the date we ship your order (depending on where you live in Australia)
3. How I track my order?
It’s very important that you keep your 6 digit order number handy. You would have received this via email. If you are in Australia please go to here [hyperlink] to track your order. If you are located overseas please search for your local postal authority. You will receive an email when your order is received and processing has started. You will receive another email from Australia Post when they have picked up your order. This email will contain a link where you can track your parcel online. Once your order is in the hands of Australia post, they are best placed to assist you with any tracking related queries.
4. Where do you ship to?
We ship to most countries except: Afghanistan, Angola, Austria, Bahrain, Belarus, Belgium, Botswana, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Chile, Congo, Republic of the, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Gabon, The Gambia, Germany, Ghana, Greece, Hungary, Iran, Iraq, Ireland, Italy, Kazakhstan, Kenya, Latvia, Lithuania, Luxembourg, Lesotho, Liberia, Libya, Macau, Malawi, Mali, Malta, Mauritania, Myanmar, Netherlands, Niger, Nigeria, North Korea, Occupied Palestinian Territory, Poland, Portugal, Romania, Rwanda, Sierra Leone, Slovakia, Sloenia, Somalia, Spain, Sudan, Swaziland, Sweden, Syria, Togo, Uganda, United Kingdom, Zaire (Democratic Republic of Congo), Zambia, Zimbabwe.
5. How long does it take for my order to arrive?
Every effort is made to ensure orders are shipped next business day and if you are based in Australia your order can take between 3-7 business days to arrive; sometime it is faster and on occasion a bit longer depending on your final destination.
6. I haven’t received my order within the specified timeframe. What do I do?
If your order does not arrive within the specified time please contact Blackmores Online Sales via email:
onlinesales@blackmores.com.au, quoting your 6 digit order number. For international orders you may need to speak with your local postal service to find out more about the status of your order.
7. I know I’m not going to be home to sign for my order. What can I do?
Within Australia, we can ship to post office boxes. If you are not at home to receive your parcel, a card will be left so you can pick it up from your closest post office. If you know you will not be home to receive the parcel, you may authorise Australia Post to leave the parcel at your home by ticking the “Authority to Leave” option at checkout. It is only recommended to select the authority to leave option if you believe it is a secure environment for the item to be left.
8. What are your international shipping options and costs?
$25 flat rate. International delivery times vary according to each country and its postal service. As a guide, most parcels will arrive to your country within 8-21 business days. Actual delivery time frames depend on the speed of your local delivery network. You can track your order online via the link emailed to you by Australia Post.
9. Do you know if the products can be lawfully imported into my country?
Blackmores offers its Australian range of products for shipment to most countries around the world. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Blackmores, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Blackmores has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates. Where an order is returned to Blackmores by customs in a sellable condition, we will refund the amount less the freight costs incurred by us to send the order in the first place.
Blackmores is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Blackmores, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.
Please visit Australia Post International and select your country to see a limited list of prohibited products. This guide can help you determine whether you need to seek more information from your local authorities.
Refunds
What is your return policy?
We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation.
Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our site and the goods in question if you are looking at returning your goods.
For further details, please email
onlinesales@blackmores.com.au and ensure you have your 6 digit order number handy which was emailed to your nominated email upon successfully processing your order.