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Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting
on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase,
discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site
after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase
regularly, including before each purchase made via the Site. If you are paying for goods as a recurring order through
Blackmores Subscribe (as described in clause 4), we may change the the Terms of Purchase of the recurring order, by notifying
you, and giving you the option to modify your next order with 14 days notice. If you do not modify or cancel your next
order, we will assume that you agree to the updated Terms of Purchase.
Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay
for and accept delivery of the goods ordered. Where an order has been placed under Blackmores Subscribe as a recurring
order, you are agreeing to pay for and accept delivery of goods in accordance with the terms of your recurring order
unless you modify or cancel your recurring order under your account profile settings and we send you written confirmation
via email of the cancellation prior to the goods being dispatched to you.
There is a transaction limit of $500.00 per order. This limit may change from time to time without notice to you.
In the absolute discretion of Blackmores, we may offer certain goods to be ordered on a recurring basis after a certain number of weeks as specified by you, whereby you agree to purchase a number of goods at a certain price (“Blackmores Subscribe”). In this case, Blackmores will take the payment from your credit/debit card or your nominated PayPal account after every number of days (the number of days will be based on the Blackmores Subscribe period selected by you), and then dispatch the goods to you, until such time as we, or you, cancel the Blackmores Subscribe service. Blackmores Subscribe is not available with Alipay or WeChat Pay.
You can modify or cancel your Blackmores Subscribe service by logging in to your account and either modifying or cancelling your recurring order at least 10 days prior to your next delivery in Australia and 21 days if your order is being shipped overseas to ensure your order is not processed and your account is not charged. To modify or cancel your Blackmores Subscribe service, please log into your account and go to Blackmores Subscribe, select the order that you wish to modify or cancel and update as necessary. If we do not receive the modify or cancel request within 3 business days prior to your next payment date, we reserve the right to dispatch the goods in accordance with your original Blackmores Subscribe request and take payment from your nominated credit/debit card or PayPal account, and then cancel your Blackmores Subscribe recurring order.
We may cancel your Blackmores Subscribe recurring order at any stage, including without limitation, when we no longer sell the goods, or we reasonably believe you have no complied with these Terms of Purchase, or we wish to change the price for those goods within your Blackmores Subscribe recurring order, or we attempt to take payment from your nominated financial institution and it is refused in more than one occasion, or we notify you of a change to these Terms of Purchase and you notify us within the 14 day period that you do not accept the new Terms of Purchase. If there are any price changes in relation to the products included in your Blackmores Subscribe recurring order, we will notify you in advance via email. If we, or you, modify or cancel your Blackmores Subscribe recurring order in accordance with the above we will no longer charge your credit/debit card or PayPal account, and will attempt to advise you by email in advance.
In addition to these specific terms and conditions that apply to goods purchase through Blackmores Subscribe, all of the other Terms of Purchase apply.
Afterpay is available to customers in Australia only, and does not support subscription orders.
Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. In some cases, Afterpay may require you to make a payment at the time of purchase. You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply. All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you. As part of Afterpay’s approval process, a pre-authorisation on your nominated card may be conducted, up to an amount of your first instalment.
You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try to process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.
For each order below $40, a maximum of one $10 late fee may be applied per order. For each order of $40 or above, the total of the late fees that may be applied are capped at 25% of the original order value or $68, whichever is less. If you won’t be able to pay Afterpay on time, please contact us as soon as possible. Please contact Afterpay for more information regarding Hardship.
Please click here for complete terms on Afterpay.
A flat delivery fee of AU$25.00 currently applies to all international deliveries outside Australia. Delivery fees are
subject to change without notice.
When ordering from Blackmores, the recipient is the importer of record and must comply with all laws and regulations
of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes,
customs duties and fees levied by the destination country. The recipient of an international shipment may be subject
to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional
charges for customs clearance must be borne by the recipient; Blackmores has no control over these charges and cannot
predict what they might be. Customs policies vary widely from country to country and region to region; you should
contact your local customs office for further information. When customs clearance procedures are required, it can
cause delays beyond our original shipment delivery estimates.
Blackmores reserves the right not to deliver goods to certain countries. Please check the Purchasing FAQS
for further details. Blackmores is also not responsible for assuring the product can be lawfully imported to the
destination country. When ordering from Blackmores, for delivery outside Australia, you or the recipient of record
must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws
or regulations that would restrict the importation of the goods prior to purchase.
All products are boxed using protective cushioning for safe arrival. If there is any damage to the package content -
please ensure you include your six digit order number which was emailed to you upon processing of your order. We
may request that you provide us with a picture of the damaged goods.
Queries relating to an online order and/or ordering online are handled as such -via email; please email firstname.lastname@example.org and ensure you include your six digit order number, if available.