Privacy and Personal Information
Blackmores Privacy Policy on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth). The privacy of your personal information is important to Blackmores. Blackmores may use your personal information for the purposes for which you give it to us and for our own internal purposes. You agree that Blackmores may use your email address to send you messages concerning any Orders you place from our Online Shop (including customer feedback) and information about the products sold or services provided via the website that Blackmores thinks may be of interest to you. If you would prefer not to receive promotional or other material from Blackmores, please let us know and we will respect your request. You also agree that Blackmores may contact you by telephone to arrange delivery or collection of your Order.
You may request Blackmores to remove your personal information from its database by emailing onlineteam@blackmores.com.au. For further details about Blackmores’ privacy practices please view the Privacy Policy. Should you have any questions concerning your privacy, please contact our Free Advisory Service at 1800 803 760.
Ordering goods
The range of goods offered over the internet directly from Blackmores is sourced from Blackmores' Australian range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this website is an agreement by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this website at the time you place your order. Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you. Blackmores may change the prices published on this website at any time. Prices of products placed in the 'shopping basket' but not paid for are also subject to change and you agree to pay the price current at the time of payment. While every effort has been made to ensure the accuracy of prices and information displayed on the Blackmores website and related website pages, Blackmores reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. If the product you ordered is out of stock Blackmores will contact you to offer a refund or advise an alternative delivery date. We may require additional verification or information before accepting any order. Where permitted in all Australian states (excluding South Australia) and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.
About our prices
Product availability may vary between Australian retail stores and Blackmores' website due to different retailer offers. For deliveries within Australia, all prices are inclusive of the Australian Government's Goods and Services Tax (GST), currently set at 10% of the price of all products. For deliveries to destinations outside of Australia, GST is removed. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.
Blackmores account payments
Payments to Blackmores can be made by Visa or Mastercard only. The price payable for goods ordered is the price specified on this website, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries and exclusive of GST for all products shipped outside Australia.
Delivery
Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, Sydney, Melbourne and Brisbane orders will usually be delivered within 3 days of ordering. Adelaide and Hobart 4 days, Perth and all regional areas within 5 days. Blackmores cannot guarantee delivery times. All deliveries are made Monday - Friday via Australia Post. If you are not at home to receive the parcel, a card will be left so you can pick it up from your closest post office. There are no weekend deliveries. For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country's postal service. You agree that Blackmores is not responsible for, and has no control over, the local postal service in your country. You agree that Blackmores cannot be held liable for any shipping issues, delays or errors originating from within your country.
When ordering from Blackmores, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Blackmores has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.
Delivery in Australia varies by the amount of products ordered. For purchases over AU$60.00, delivery is currently free. For purchases under AU$60.00, a delivery fee of AU$6.00 applies. Shipping costs overseas vary by the amount of products ordered. For purchases over AU$150.00, delivery is currently free. For purchases under AU$150, a delivery fee of AU$25.00 applies.
Returns policy
If for any reason you are not satisfied with your purchase or you feel the quality of the product is less than you expected, please contact the Blackmores Advisory Line on 1800 803 760 (Australia only) or email onlinesales@blackmores.com.au (outside Australia). Blackmores stands by the quality of our products and we are happy to offer a refund or replacement if appropriate. Some exceptions apply: Please note that misuse, unauthorised use or product tampering may prevent it being accepted for return or may void this policy. Singlets are not able to be returned.
Some exceptions apply: Please note that misuse, unauthorised use or product tampering may prevent it being accepted for return or may void this policy.
Guaranteed safe arrival
All products are boxed using bubble wrap and protective cushioning for safe arrival. If there is any damage to the package content - please contact the Blackmores Advisory Service on 1800 803 760 (Australia only) between 9am and 5pm, Monday through Friday (AEDST) or email onlinesales@blackmores.com.au (outside Australia).
Title and risk
Title to the goods purchased on this site does not pass from Blackmores to you until we have received payment in full for the goods.
Disclaimer of warranty
Blackmores is providing this website and its contents on an 'as is' basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Blackmores and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this website (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, Blackmores expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.
Termination
Your ability to purchase goods from this website may be terminated by Blackmores at any time without notice. All restrictions, licenses granted by you and limitations of Blackmores' liability will survive termination.
Contact Blackmores
Blackmores is located at 20 Jubilee Avenue, Warriewood NSW 2102, Australia. For any health and product related advice, please contact Blackmores Advisory Service on 1800 803 760 (Australia only) or email advice@blackmores.com.au. For queries relating to an order, please email onlinesales@blackmores.com.au.