Contact Us & FAQs | Blackmores

General Product FAQs

Explore our range, tailored to meet your dietary needs.
The health and safety of everyone who uses our products is our highest priority, and we take reports of suspected adverse reactions seriously. If you or anyone you know has experienced a suspected adverse reaction to our products, please report your experience to Blackmores Naturopathic Advisory Team via our form or call us on 1800 803 760, Monday – Friday, 8:00am-6:00pm AEST or email advisory@blackmores.com.au.
You can find the full list of ingredients of all Blackmores products on the TGA website here. Simply, type in the name of the product or the AUST L listing number from the front of the pack in the search bar and download the PDF summary.
Noticing bright yellow urine after taking Blackmores Multivitamins or supplements containing B vitamins is most likely due to the metabolism of B vitamins - particularly vitamin B2 (riboflavin). In this case, the change in urine colour is temporary. If it doesn't change with more water, adjusting your intake or is causing pain, you must see a healthcare professional or contact our team for further advice.
An adult dose is suitable for individuals aged 18 and above.
If you have a medical condition or are currently taking medication, we recommend speaking with a healthcare professional before using any Blackmores products. This ensures they’re suitable for your individual needs.
Some supplements are most effective when taken with a meal, while others may be better absorbed on an empty stomach. For the best results, we suggest checking the product label or visiting the individual product page on the Blackmores website for guidance. Alternatively, get in touch with our naturopaths to help guide you.
We advise consuming our products within the timeframe indicated on the packaging to ensure their quality, safety, and effectiveness.
To ensure the combination suits your unique health needs and goals, we recommend speaking with a healthcare professional. Alternatively, get in touch with our naturopaths or a healthcare professional to help guide you.
For optimal storage, we recommend checking the product label for specific guidance. In general, it's best to keep your supplements away the reach of children and away from direct sunlight and heat to help maintain their quality and effectiveness.
Yes, Blackmores is B-Corp Certified. As a proud B-Corp certified corporation, we meet the highest standards of social and environmental performance, transparency, and accountability. You can read more about our impact here.
Blackmores heritage is founded on using high quality, most natural ingredients available for products. To uphold this commitment, we carefully source ingredients from trusted suppliers around the world. All ingredients used by Blackmores are assessed for Quality, Safety, Efficacy and Sustainability to strict internal and industry standards. Ingredient manufacturers are also assessed for quality and a compliance with stringent ethical sourcing standards.

Ordering & Account Management

We do not offer a back-order system If a product is out of stock. If a product is out of stock, it will be marked as unavailable on our website. You may opt to receive an email notification once the item is back in stock.
Once the product becomes available again, it can be added to your shopping cart and purchased as usual.
While rare, there may be instances where an item becomes unavailable during the ordering process. If this occurs after your order has been placed, we will make every effort to contact you promptly and provide a resolution.
No. We do not accept orders over the phone. If you need assistance completing your order, please email onlinesales@blackmores.com.au
The products sold on Blackmores.com.au have expiry dates of between 6 months to 3 years to give you a suitable amount of time to use them. Unfortunately, we are unable to individually select items with a longer expiry.
We do not have restrictions on units you can purchase in the Blackmores range.
Voucher codes cannot be used on Blackmores Subscribe. We offer 30% off Blackmores products on Blackmores Subscribe and 20% off our Infant Formula range. Voucher codes cannot be used in conjunction with any other discounts provided.
Please go to the the main navigation bar at the top right of the page, then “Forgot your password?” you will be asked to verify your email address. Follow the links provided to re-set your password. Please keep your data safe and do not share your login details or re-use other passwords you may use for other sites.
Please login to your Blackmores account via the main navigation bar at the top right of the page and go to  My Account to view or edit your details.

Managing payment & returns

We accept Visa, MasterCard, PayPal and Union Pay. Please have your PayPal and Union Pay logins handy to complete your order.
For one off orders, we accept Visa, MasterCard, PayPal, and Afterpay.
Please note that for Subscription orders we only accept credit card payment
When you set up a subscription, payment for the first order is processed at the time of purchase.
During checkout, you’ll select your preferred delivery frequency, and your nominated payment method will be charged automatically at each reoccurring order unless the subscription is cancelled.
To view or manage your subscription, update payment details OR see your upcoming order dates, please log into your account and click on Subscription.
For Subscription Orders, if there’s a problem processing payment with your nominated method, we’ll notify you via email. We’ll attempt to charge the payment method twice over two consecutive days. If both attempts fail, your subscription will be paused.
We recommend contacting your financial institution for more information about the failed transaction.
To update your payment method, log into your Blackmores account, click Subscription, then select View Subscription to make changes.
If your order is paused, please ensure you update the Order Date to reflect when you'd like the next order to be processed.
For all one-off orders, if your payment is unsuccessful, please contact your financial Institution.
No. When you choose to set up a subscription with Blackmores Subscribe, you will be made aware of the product charges plus any relevant shipping fees as applicable. Please keep in mind that if you are located outside Australia orders may be subject to import taxes, customs duties and fees levied by the destination country including additional charges for customs clearance. Please note that all these fees must be borne by you, the recipient.
Blackmores has no control over these charges and cannot predict what they might be. Moreover, customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Blackmores is not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Blackmores, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase as we are unable to issue a refund.
You need to get in touch with PayPal to get access to your account and banking details. Please visit  https://www.paypal.com/selfhelp/home   if you need assistance with your PayPal login details, otherwise you can continue with your purchase using your credit or debit card.
We do not accept returns for changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our site and the goods in question if you are looking at returning your goods. For further details, please email onlinesales@blackmores.com.au and ensure you have your 6 digit order number handy which was emailed to your nominated email upon successfully processing your order.

Shipping & order tracking

All orders—both within Australia and internationally—are shipped via Australia Post. Orders are dispatched within 1–2 business days, and once shipped, you’ll receive an email from Australia Post containing your tracking number.
You can track your order using this number on the Australia Post website https://m.auspost.com.au/view/tracking.
For international deliveries, your parcel will be handed over to your country’s local postal service to complete the final leg of delivery, where you can track the delivery using the tracking number that Australia Post provided.
We ship to most countries except: Afghanistan, Angola, Austria, Bahrain, Belarus, Belgium, Bermuda, Botswana, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Chile, Congo, Republic of the Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Gabon, The Gambia, Germany, Georgia, Ghana, Greece, Hungary, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Kazakhstan, Kenya, Latvia, Lithuania, Luxembourg, Lesotho, Liberia, Libya, Lord Howe Island, Malawi, Mali, Malta, Mauritania, Myanmar, Netherlands, Niger, Nigeria, Norfolk Islands, North Korea, Occupied Palestinian Territory, Poland, Portugal, Romania, Rwanda, Russian Federation, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Swaziland, Sweden, Syria, Tanzania, Togo, Uganda, United Kingdom, Vanuatu, Zaire (Democratic Republic of Congo), Zambia, Zimbabwe.
Please note (as of 9 March 2026), delivery service to the listed countries (Azerbaijan, Kuwait, Qatar, Saudi Arabia, United Arab Emirates, Uzbekistan) are temporarily suspended until further notice from Australian Post. For more information, please click here.
Unfortunately at this time we are unable to provide you with an alternative place to purchase our products.
Every effort is made to ensure orders are shipped within 1-2 business days (Monday-Friday) and if you are based in Australia your order can take between 3-7 business days to arrive; sometimes it is faster and on occasion a bit longer depending on its destination.
International delivery times vary according to each country and its postal service. As a guide, most parcels will arrive to your country within 8-21 business days. Actual delivery time frames depend on the speed of your local delivery network. You can track your order online via the link emailed to you by Australia Post.
For shipping estimates for your country, please refer to the link below:
International delivery times and destination guide - Australia Post
If your order does not arrive within the estimated time frame please contact Blackmores consumer support via email: onlinesales@blackmores.com.au, quoting your 6 digit order number and your tracking number if you have it handy. For international orders you may need to speak with your local postal service to find out more about the status of your order.
Within Australia, we can ship to post office boxes. If you are not at home to receive your parcel, a card will be left so that you can pick it up from your closest post office. If you know you will not be home to receive the parcel, you may authorise Australia Post to leave the parcel at your home by ticking the “Authority to Leave” option at checkout. It is only recommended to select the authority to leave option if you believe it is a secure environment for the item to be left unattended.
Unfortunately, the Authority to Leave option is not available for international orders and if an order is not delivered, we encourage you to reach out to your local postal service directly for the next steps.
$12 flat rate shipping to New Zealand. $25 flat rate for all other international deliveries (please check our FAQ on countries excluded from our delivery.)
$8 flat rate shipping Australia-wide. We offer Free shipping within Australia for orders over $80.
Blackmores offers its Australian range of products for shipment to most countries around the world. You are responsible for assuring that the product, or products, can be lawfully imported to the destination country. When ordering from Blackmores, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; Blackmores has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Where an order is returned to Blackmores by customs in a sellable condition, we will refund the amount less the shipping costs incurred by us to send the order to you in the first place. Blackmores is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Blackmores, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.

Managing your subscription

When you purchase online from the Blackmores store you can choose to have the same order delivered to you on a recurring basis. You select the products you want to purchase at checkout and with a tick of a box you tell us to have the very same order delivered to you again every 2, 4, 6, 8, 10 or 12 weeks. When you choose to set up a subscription, you will be charged for the orders at the interval chosen. You can view your upcoming subscriptions by logging into your account and clicking Subscription. Your subscription will be posted to you as per our standard shipping terms and this will continue until you cancel.
The Blackmores Subscribe service is flexible. Log in to your Blackmores account, go to Subscription, and select to edit the delivery address, next delivery date, and your preferred payment method. Please note: We will notify you when your next order is about to be processed. If you decide you do not want/need the items for that cycle, please be sure to log in and make any necessary changes at least 10 days prior to your next delivery in Australia and 21 days if your order is being shipped overseas to ensure your order is not processed and your account is not charged. Once a subscription order is processed, we cannot make any changes, nor cancel.
1. Visit the Blackmores website: Go to www.blackmores.com.au.
2. Log in or create an account: If you're not already a member, sign up as a new member. It only takes about 5 minutes.
3. Select your preferred product.
4. Tick the Subscribe and Save button and choose the frequency from the drop-down list (Options are every 2, 4, 6, 8, 10, or 12 weeks).
5. Click Add to Cart.
6. Follow the prompts to complete the checkout.
This way, you can ensure you never run out of your favourite health products!
Setting up a subscription with Blackmores Subscribe doesn’t cost you anything extra. It's a completely free service for Blackmores members, designed to help you maintain your journey towards better health and wellbeing, naturally.
No, there is no minimum period to subscribe to Blackmores products.
No. To set up a subscription you must have a Blackmores account. You can set up an account here: Sign Up - Blackmores or join via the checkout.
Yes, you can. Please log into your Blackmores account and click Subscription. In this section you can make any changes to your order, address, payment, skip a subscription, change your next order date or cancel your subscription.
Login to your Blackmores account and select Subscription for Subscription order history, or Orders for all orders history.
Yes. To pause a subscription, log into your Blackmores account, navigate to Manage Subscription and select which future order you’d like to skip. This will then pause your subscription.
Voucher codes cannot be used on Blackmores Subscribe. We offer 30% off Blackmores products on Blackmores Subscribe and 20% off our Infant Formula range. Voucher codes cannot be used in conjunction with any other discounts provided.

Ask A Naturopath

For over 40 years, our trained naturopaths have been here to answer your general health and product questions. Specialising in nutrition and herbal medicine, they’re available by chat, phone or email to provide guidance and help you make informed choices.

Please note: this service offers general advice only and is not a substitute for professional healthcare. For serious health concerns or personalised recommendations, always consult your healthcare provider.

Find out more