Infant & Toddler Nutrition

FAQ's

• Where is the product made?

  The Blackmores Junior Milk Drink stage 4 is made in Australia from local and imported ingredients.

• Where can I get some samples of Blackmores Infant Nutrition formulas?

  We are unable to provide samples directly as we abide by the MAIF (Marketing in Australia of Infant Formula) Agreement.

  Under this agreement, infant formula companies are not able to provide samples of infant formula to the general public.

  We recommend you talk to your healthcare professional for further advice.

• Where can I buy the Blackmores Infant Nutrition range in Australia?

  Blackmores Infant Nutrition can be purchased online from the Blackmores website and found on the shelves and online in Chemist Warehouse Stores nationally.

• Where can I buy Blackmores Infant Nutrition in Vietnam?

  To find the nearest retailer to you, please contact our distributor Lien Phong:​

  Phone: 1800 6982 (Vietnam only)​

  Email: bkl.info@lienphong.com.vn​

• What temperature should the water be to prepare my baby’s formula?

  Different countries have differing guidelines regarding the temperature of water to use when preparing formula. 

  Current guidance in Australia is to use lukewarm water which is achieved by boiling the kettle and leaving to cool for approximately 30 minutes. There is no temperature specified in Australian guidelines.

  The World Health Organisation and other notable health bodies such as the NHS advise that formula should be reconstituted using water no cooler than 70 degrees. This can easily be achieved by boiling the kettle and leaving it to cool for no longer than half an hour. The hot water preparation using water of 70°C is advised for any baby with health issues or those that were born prematurely at least for the first 3-6 months. Please take care to cool the milk down and test the temperature is not too hot before feeding to your baby.

  You then add the powdered milk to the water and then cool the prepared milk down to feeding temperature. When the milk is ready to feed to the baby, it should feel just slightly warm on your skin. Please make sure it is not too hot when you feed it to your baby. 

  Why 70°C?

  This is because infant formula is not a sterile product and has properties that make it an ideal growth medium for potentially harmful bacteria that can make your baby very sick.

  Even with meticulous manufacturing standards, once a tin is opened, bacteria may be introduced into the powder which is dangerous for susceptible babies. Studies show that preparing infant formula according to the WHO guidelines at 70°C minimises the risks of baby getting sick if there are harmful bacteria is in the powder.

  Will using hot water (70°C) destroy the nutrients?

  Our manufacturer has advised that they have no concerns with the nutritional content of our formulas when prepared at 70 degrees so please feel free to choose the method that best suits your circumstances. 

  Formulas that contain probiotics should not be prepared at higher temperatures because the probiotics will be inactivated by the higher temperature. This is not a concern for Blackmores infant formulas, as they contain prebiotics rather than probiotics.

  The prebiotics found in Blackmores infant formulas support your baby’s gut health by providing food for the health promoting bacteria which helps your baby to build a healthy microbiome. 

• Can I mix Blackmores Infant Nutrition Formula with cereals or colostrum?

  Do not add other food or supplements, such as cereal or colostrum to the milk unless your baby’s health provider advises you to. Blackmores infant formulas contain all the nutrition your baby needs. If you believe your baby needs extra food or supplements, please discuss this with your baby’s health care provider. 

• I am worried that my baby will react to a new type of formula. Should I try a little bit before giving a whole bottle?

  Most babies will have no problems with a full bottle of formula and can easily switch between different brands of formula. If your baby has previously been having a cow’s milk based formula with no problems, they are likely to be OK with a full bottle of the Blackmores formula. 

  If you are switching from a specialty formula such as an anti- reflux or a hypoallergenic formula, or if you are worried that your baby has a sensitive stomach, you can try giving a small amount of the Blackmores formula before giving a full bottle and watch to see that it suits your baby’s needs.  

• Can my baby have more or less feeds than is indicated on the container?

  Follow the instructions for preparing the bottle as directed on the container.

  The feeding guide will give the proportions of the powder required. Incorrect preparation can make your baby very ill so always follow instructions on pack.

  Each baby’s nutritional needs and appetite vary from baby to baby and day to day. As a carer you will learn to read the signs your baby makes when he/she is hungry. 

  If you are unsure about the feeding requirements of your baby, you should check with your health care professional. 

• What is the shelf life of the Blackmores Infant Nutrition formulas?

  The shelf life is 2 years (24 months) from date of production. Expiry dates are located on the bottom of each tin.

• Are the Blackmores Infant Nutrition formulas halal certified?

  The Blackmores Infant Nutrition formulas stages 1 to 4 are all halal certified.

• Do your formulas contain all the nutrients my baby needs until 12 months?

  Our Newborn Formula for 0 – 6 month olds and our Follow-on Formula for 6 to 12 month olds are nutritionally balanced, containing proteins from fresh cow’s milk and other essential nutrients that are age appropriate and meet the strict nutritional requirements identified by Food Standards Australia New Zealand (FSANZ).

  If you require further information and for individual advice, please consult your healthcare professional. 

• What should I do if I want to switch formula to Blackmores Infant Nutrition?

  Blackmores Infant Nutrition have the natural creamy taste of milk and most babies will happily change brands without any problems.

  If you are worried that your baby is not used to getting different tastes and expect the change to be difficult, you can try switching your baby to Blackmores before you run out of your previous brand.

  This way, if your baby doesn’t take to Blackmores straight away, you will be able to help them get used to the new taste gradually. 

  It is a good idea to try your baby with a bottle of Blackmores and see if they accept it straight away. If they, do, you simply start giving Blackmores in place of your previous brand. 

  If your baby does not take to Blackmores straight away, you can continue to try smaller amounts of Blackmores before feeding the old brand. Each time your baby refuses the new taste, try again but don’t force it. If your baby refuses, give them the old brand to satisfy their hunger and continue to offer small amounts of the new taste at times when they are not too hungry. 

  It may take several tries of the new taste before the baby then accepts it without any resistance. 

• Why do some batches of milk powder look, smell or taste a little different?

  Every batch is the same high-quality product produced using milk from grass fed cows pastured in North East Victoria. Cow’s milk is a natural product and is subject to natural variations throughout the year depending on things such as the season.

  Every batch is tested to ensure that it meets our rigorous quality standards and contains the amount of each nutrient declared on the label. We do not add any artificial colorings to standardize the appearance of our infant formulas and prefer instead to see the natural colour of the milk. 

• What is a scorched milk particle?

  Scorched particles are a common occurrence in the milk manufacturing process and although unsightly, they are harmless and do not pose a risk to food safety. This is experienced by all manufacturers of infant formulas.

  Scorched particles are formed during the process of manufacturing milk powder; this involves transforming liquid milk into a dried particle by passing milk through an evaporator to remove water.​

  The concentrated milk is then sprayed into a hot drying chamber which converts it into dried powder particles. Scorched particles are formed from being heated, and range in colour from light brown to black.​

  Whilst we try to make every possible effort to minimise the incidence of scorched particles, the high temperatures we use are necessary to produce safe and nutritious milk powder. Please be assured that these particles are not harmful to your baby and the presence of scorched milk particles does not affect the safety of the product.​

  If you have any concerns, please contact our Advisory team who are happy to help.​

• Why do some formula feeding babies have green poop?

  Some children develop green stools due to the iron fortification of infant formula, and this is considered normal. If you are concerned about your baby’s health, you should seek advice from your baby’s health care provider.

• What should I do if my baby develops vomiting and diarrhea after having formula?

  Bringing up some milk after a feed is different to a baby with vomiting and diarrhoea- babies should not experience vomiting and diarrhoea after consuming infant formula. If your baby gets vomiting and diarrhoea, you should take your baby to your health care provider.

  If infant formula is stored or prepared incorrectly, it can make your baby sick. You can reduce the chance of your baby getting sick from infant formula by:

  • Storing the tin of formula in cool, dry conditions- Best place is a dark cupboard that stays below 25°C
  • Using safe water to prepare the formula- Use tap water that has been previously boiled for 5 minutes
  • Ensuring that all bottles and teats are cleaned properly before giving them to your baby
  • Preparing the formula with water at or above 70°C before cooling it to feed to your baby
  • Discarding any formula that hasn’t been consumed after 1 hour

  It can be normal for some formula feeding babies to bring up a little milk after feeding, this is because the baby is getting more milk than the stomach can handle too quickly, and this is different to vomiting and diarrhoea. If your baby regularly brings up some milk after feeding, they may benefit from using the paced bottle-feeding technique.

• Is the Blackmores Infant Nutrition range suitable for my baby if they have an allergy?

  Contains milk, soy and may contain fish.

  The range is not suitable for infants with cow’s milk protein allergies, lactose intolerance and galactosaemia.

  We always recommend that you read the label before using our products.

  For free advice, our team of experts are also available to help, please do not hesitate to contact the Blackmores Advisory Service on 1800 803 760.

• How do I know that I am buying a genuine Blackmores Infant Nutrition formula?

  Buy from a reputable source and look for Blackmores blue dot technology and serialised QR code on the bottom of the tin

  Each QR code is unique and allows full traceability from the origin of each individual product to the store or location where the product is sold. You can scan the unique QR code within the blue dot using the camera on your phone, or via WeChat.

  Once scanned, you will be connected to an independent 3rd party verification website provided by a company called Trustcodes. The code takes you to an app that validates the product’s authenticity and includes other important information such as:

  • Batch number
  • Expiry date
  • Key product benefits
  • Supporting product facts
  • Advisory Support Services
  • The new technology looks like this:

  If you believe that the product you have purchased contains counterfeit product, please contact Blackmores Advisory at

  advisory@blackmores.com.au

  Please provide photos of the tin from all angles, including the top and bottom along with the date and place of purchase. 

  Finally, please do not sell empty tins of Blackmores Infant Formula. If you know of people offering to buy them, please advise us ASAP. Your privacy will be strictly protected.

• Should I mix the new brand with the old brand in the same bottle?

  No, this is not a good idea and will not usually help baby accept the new taste. 

  Each formula brand has different amounts of protein and requires a different amount of powder to water. If a formula is too concentrated, it could make your baby sick. If it is not concentrated enough, they may miss out on important nutrients. It is very difficult to ensure the right mix of nutrients when combining different formula products. 

  It is best to mix up separate bottles of each formula and allow your baby to get used to the taste of the new brand by having regular tastes of the new while using the old brand to satisfy their hunger. 

• Blackmores Infant Nutrition quality issues

  Please contact your in-country distributor if you have concerns about the quality of your product. 

  Australia: Blackmores Advisory
  Phone: 1800808669
  Email: advisory@blackmores.com.au

  Vietnam: Lien Phong
  Phone: 1800 6982 (Only use in Vietnam)
  Email: bkl.info@lienphong.com.vn